Our authentication methods
Currently we use two authentication methods in terms of Multi-Factor-Authentication (MFA):
Both OTP and T-OTP is further referred as MFA Code
Operations requiring confirmation with the MFA code
We are strongly concerned about the security of accounts of our Customers, hence we add additional security layers for processing of operations like:
When does blocking of authentication happen?
Note: if you have enabled Two-factor Authentication - this method will be used to confirm operations above. With the disabled 2FA operations will be confirmed with the OTP code that will be sent to your Email.
You have 5 tries to confirm the operation with correct MFA code . On the 5-th invalid try the corresponding MFA method that was used for confirmation will be blocked for 72 hours. That means that you will not be able to perform all the operations requiring entering of MFA code within 72 hours after 5th invalid try to enter verification code.
When the MFA method was unblocked and you enter wrong MFA code 5 times again (in total - 10 invalid tries in a row) - then your account will be blocked permanently.
Smart Valor established itself as a highly reliable digital asset exchange and custody, so we take this measures in order to secure accounts and funds of our Customers.
How to unblock authentication methods?
The unblocking of Email verification and Two-factor authentication methods, as well as unblocking of Customer’s accounts is performed by our Compliance team.
If a MFA method on your account was blocked for 72 hours, or your account was blocked due to several invalid attempts to authenticate an operation, you need to to prove the ownership of your account by reaching out our Compliance team via firstname.lastname@example.org.
Specify “Blocked MFA” as a subject of the Email and describe how did this happen. The Compliance team will reach you and ask to provide the information that can prove your ownership of the account.