Depending on the verification levels you have opted for, the time taken to verify your account may vary. For Silver, Gold and Platinum levels, the time taken may be longer because this is usually associated with manual checks by our compliance team. On average, automated verification on the platform should not take more than an hour.

In case of an incomplete submission of your application, a member of the SMART VALOR team shall contact you with information to enable you to re-upload the documents or make necessary improvements.

It may also be the case that the processing times could be longer when there is uncommon traffic on the platform. Such delays need not indicate that there is an issue with your application.