You may be logged out of SMART VALOR due to the following reasons:


1. Account Inactivity


If you were logged in to your SMART VALOR account without inactivity for a reasonably long time, you will be logged out. This is implemented as a security measure to prevent your account from getting compromised. If you suspect that your account has been compromised, please change your password immediately and contact SMART VALOR support (support@smartvalor.com).


2. Change of IP address


You could also be logged out of an active session if we find that your IP address changes mid-session. This could be either because you logged in from a different browser or a different computer. Another reason why this could happen is if you are using a VPN to access the internet. 


If you are logged out of an active session for reasons other than the above, please write to support@smartvalor.com