Processing times may vary depending on whether your transaction is in fiat currency or cryptocurrency, and for deposit and withdraw operations.
The following is a measure of the processing times for deposits and withdrawals for different payment methods for fiat currencies:
|Payment method||Deposit processing time||Withdrawal processing time|
|USD ACH Transfer||3-5 business days||N/A|
|USD Wire Transfer||2-5 business days||2-5 business days|
|EUR Wire Transfer||1-5 business days||1-5 business days|
|EUR SEPA transfer||<1-3 business days||<1-5 business days|
For cryptocurrencies, a variable amount of time is required to confirm the transaction and to prevent double-spending on the blockchain. You can check the transaction status of Bitcoin and Ether respectively on btc.com and etherscan.io.
Hint: The deposits and withdrawals are automated processes. However, we take security very seriously, which is why we have included a random “check-up” selection as well as a threshold at which transactions require an additional approval. Please remain patient while we are processing your case.