Frequently Asked Questions

Email / Contact 7

• How do I ensure that an email is from SMART VALOR?
• I lost access to my email address. What should I do?
• How do I change the email address for SMART VALOR login?
• How do I ensure that an email is from SMART VALOR?
• I lost access to my email address. What should I do?

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2FA 6

• Where is the secret code for the Autheticator App?
• Why does my 2FA code not work?
• Where is the secret code for the Autheticator App?
• Why does my 2FA code not work?
• Which 2FA does SMART VALOR support?

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General Information 6

• How can I secure my account?
• How does SMART VALOR maintain security of assets?
• What is SMART VALOR's security strategy?
• How can I report a security vulnerability to SMART VALOR?
• How secure is my personal information?

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Account and login 4

• How do I change my password?
• I cannot login to my SMART VALOR account. What should I do?
• I received an unexpected "new login" email. Should I be concerned?
• Why did the SMART VALOR platform log me out?