Frequently Asked Questions

I am new here! 8

• How do I set up an account on SMART VALOR?
• How do I verify my account?
• What documents are required to get verified?
• How long does it take to get me verified?
• How do I secure my account?

See all 8 articles

Getting to know us 6

• Is custody on SMART VALOR safe?
• The people behind SMART VALOR
• Where are the SMART VALOR offices?
• What is SMART VALOR?
• What is the legal structure of SMART VALOR?

See all 6 articles

SMART VALOR Service and Product Offerings 2

• The VALOR Token
• PAX Gold Token

Partnerships 1

• Ledger

Presence in Korea 0

Competitors and future projects 0

General Information 0

General Information 1

• Are there restrictions on U.S. residents for trading operations?

What is the SMART VALOR Platform and who is it for? 1

• Are there restrictions for certain countries?

General Information 11

• What is VALOR?
• Is there any current promotion running?
• How people use VALOR today?
• How is the VALOR token regulated by tax authorities?
• What is influencing VALOR price?

See all 11 articles

Token allocation and listing 17

• How VALOR is attributed to the team memebers?
• Can I buy VALOR using fiat money?
• Why is the VALOR priced in Swiss Francs (CHF)?
• How do I transfer the VALOR tokens to my wallet?
• Is the VALOR token ERC20 compliant?

See all 17 articles

Withdrawals 0

Pricing & Fees 5

• Deposit and withdrawal processing times
• What are my deposit and withdrawal limits?
• What fees are charged for operations on the SMART VALOR platform?
• Which payment methods can I use?
• List of currencies supported for brokerage on the SMART VALOR platform

Address Formats 1

• Which address formats are supported by SMART VALOR?

Deposits and Withdraws 8

• Withdrawal fees for traditional currencies
• How can I withdraw cryptocurrencies from my SMART VALOR account?
• How can I withdraw fiat currencies on the SMART VALOR platform?
• Supported methods for fiat transactions
• Deposit and withdraw fees for cryptocurrencies

See all 8 articles

General Information 0

Verification Levels 3

• What are the requirements asscociated with each verification level?
• What are the different verification levels on SMART VALOR?
• What can I access with each verification level?

What is Staking? 14

• Is there any minimum staking period?
• Do I have to pay fees?
• Can I participate in the votings if I stake at SMART VALOR?
• How is the staking reward calculated?
• How to calculate APR?

See all 14 articles

About the token economy 1

• Are there restrictions for certain countries?

About the SMART VALOR Platform 2

• What can I find on the SMART VALOR marketplace?
• Can I send cryptocurrencies to another, known Smart Valor user?

General Information 4

• I started an Ether or ERC20 withdrawal and it does not arrive at my external wallet?
• How can I get in touch with SMART VALOR on social media?
• How can I contact SMART VALOR?
• Can I send cryptocurrencies to another user of the SMART VALOR exchange directly?

About SMART VALOR 10

• Where are the SMART VALOR offices?
• What problems is SMART VALOR aiming to solve?
• Is the VALOR token mineable?
• Are the VALOR tokens ERC20 compliant?
• What is the name of the token?

See all 10 articles

SMART VALOR Updates 8

• VALOR lists on Bithumb Global
• VALOR lists on Cashierest
• VALOR Lists on Bitmax.io
• SMART VALOR Trading Challenge Referral Program
• Bridging the Gap to Asia

See all 8 articles

PAX Gold token 6

• Are there fees, storage costs & minimum investment associated with PAX Gold?
• Buy/Sell, Trade and Transact PAX Gold
• How secure is the tokenized gold?
• How do I verify my ownership of the Gold Bar?
• How much PAX Gold can I get?

See all 6 articles

Email / Contact 7

• How do I ensure that an email is from SMART VALOR?
• I lost access to my email address. What should I do?
• How do I change the email address for SMART VALOR login?
• How do I ensure that an email is from SMART VALOR?
• I lost access to my email address. What should I do?

See all 7 articles

2FA 7

• Where is the secret code for the Autheticator App?
• Why does my 2FA code not work?
• Where is the secret code for the Autheticator App?
• Why does my 2FA code not work?
• Which 2FA does SMART VALOR support?

See all 7 articles

General Information 5

• How can I secure my account?
• How does SMART VALOR maintain security of assets?
• What is SMART VALOR's security strategy?
• How can I report a security vulnerability to SMART VALOR?
• How secure is my personal information?

Account and login 4

• How do I change my password?
• I cannot login to my SMART VALOR account. What should I do?
• I received an unexpected "new login" email. Should I be concerned?
• Why did the SMART VALOR platform log me out?