At SMART VALOR, the security of our services is of the highest priority. Security and data privacy are built into our process, to ensure the trust of our customers and the security of their funds. Due to this, we have implemented certain security features. One such feature is that the platform may log you out automatically for the following reasons:
If you were logged in to your SMART VALOR account without inactivity for a reasonably long time, you will be logged out. This is implemented as a security measure to prevent your account from getting compromised. If you suspect that your account has been compromised, please change your password immediately and contact SMART VALOR support (firstname.lastname@example.org).
Change of IP address
You could also be logged out of an active session if we find that your IP address changes mid-session. This could be either because you logged in from a different browser or a different computer. Another reason why this could happen is if you are using a VPN to access the internet.
Disclaimer: If you are logged out of an active session for reasons other than the above, please write to email@example.com