Why do you need this information?

 

As a regulated financial institution, we are obligated to follow strict compliance protocols. As such we require all customers on the platform to be fully verified with proper identity information and documents.


What do I need to provide?

 

During the registration process, we will ask you to provide us with your personal identity information as well as a valid state-issued identity document.

During the registration process you will provide us with the following information:

  • Full legal name (First and last name)

  • Date of Birth (DOB)

  • Citizenship

  • Full address (Country, City, Street, and Postal Code)

  • Personal mobile phone number

  • Employment status and industry you engage in

  • If you are a Politically exposed Person (PEP)

 

After this we will require you to provide us with one of the following identity documents:

  • National ID

  • Passport

  • Drivers License

 

Please note that depending on your residence not all forms of ID will be accepted. Account opening and verification are processed exclusively through the platform, therefore please don’t send us the required information via our email line or through the on-platform chat. 


Status after submission:

 

Once you have provided all of the requested information it will need to be processed by us before you can start using the platform. Usually, this happens within 1 hour after submission but in certain cases, it can take up to 48 hours. Your verification can have the following states:


Verification in process

 

Description: Your application is pending our team's review.


This is a case-by-case process and may take anywhere from 1 hour to a couple of business days to be completed. If the status doesn’t change within 3 business days, please contact our Support through the on-platform chat or our email line (support@smartvalor.com)

 

Please be mindful of the instructions we provide you with and never send us any personal information if we have not requested such. (This includes pictures, scans, PDFs, etc.)


Verification incomplete

 

Description: An issue occurred during the verification of your information and one of the above elements needs to be resubmitted.

 

You can attempt to resubmit your verification documents by clicking on the top right verification level button. If you need to correct mistakes in your personal information you will need to reach out to our Support.


Verification completed

 

 Description: Your verification is complete and you can proceed to use the platform freely.



Disclaimer: Under no circumstances would any member of the Smart Valor team reach out to you via Social media and request you to send them personal information, pictures of your identification documents, or account information that could be used to access your account.