SMART VALOR allows you to make Over-the-counter (OTC) trades via our OTC service desk. This can be found in the top right corner of our “Buy/Sell“ section. Here’s all you need to know about this service:


What is OTC?

Over-The-Counter or OTC Trading in the context of Bitcoin and crypto, are private deals for buying or selling crypto. Because these transactions are not conducted on regular exchanges, there is no public order book. This provides increased privacy for both buyers and sellers.

The biggest appeal for OTC users is privacy, but this process also allows you to buy or sell larger quantities of cryptocurrency without being impacted by slippage. Additionally, these larger trades have a low impact on the current market prices when performed through this process.


How do I request an OTC trade?


When you are on the “Buy/Sell” section of the exchange you need to click on the “Buy Large quantities” OTC button on the top right corner of the section. Once you do so, the OTC service desk will appear on your screen. Here you are presented with a form to fill out with all relevant information about your desired trade. This includes:


  • If you will be performing a Buy or a Sell trade

  • The currency you would like to Buy or Sell

  • The amount you would like to Buy/Sell

  • Which currency you would like to use for the purchase/receive for the sale

  • Your SMART VALOR account email

  • Your preferred form of contact (Email, phone, Telegram) as well as how to reach you this way


Once you have filled in the form your request will be sent to our OTC desk and our OTC experts will process your request. Please make sure that you have filled in all needed details about your request, such as the desired buy/sell currency as well as the currency you will use for your purchase, or receive for your sale. If all of the information has been filled out correctly our team will reach out to you directly with an offer for the trade. If there are some missing details, our team will first reach out to you in order to iron out all the details of your request.


What should I keep in mind when making an OTC trade request?


When requesting an OTC trade, please make sure that you have the needed funds for the transaction to be fulfilled already in your account.

If you’re buying cryptocurrency make sure you have enough of your desired payment currency in your SMART VALOR account ready.

If you are selling cryptocurrency, please make sure that the desired amount is on your SMART VALOR account before sending us the request.

Requests need to be at a minimum of 100 CHF worth of crypto, but it is recommended that you use the regular Buy/Sell screen for purchases below 10 000 CHF worth, as the minimum cost to use the service is 100 CHF.

Quotations sent to you by our OTC team need to be confirmed within 1 hour of receiving them, otherwise, the trade is canceled and you need to reach out to us again so we can recalculate the trade for you.

Once your trade is executed, the funds will arrive in your account within 24 hours of the agreement. It is possible that the funds will arrive instantly, but it can take the full 24 hours for the funds to be made available.