Currently, it is not possible to close your account down via the platform for security purposes. If you wish to do you can write an email to our support line or use the on-platform chat to inform us of your request.
What do I have to keep in mind when closing my account?
When closing your account please make sure that you have withdrawn all of your funds, this includes any locked-up funds in our Staking feature.
Once you have ensured that the account is cleared of all funds please reach out to us via firstname.lastname@example.org so we can start the process.
Keep in mind that we may request some additional information from you in order to verify your request.
We’d be saddened to see you go, could we earn a second chance?
If you have decided to close your account because you are having trouble with the platform or you aren’t satisfied, please consider reaching out to our support to get it fixed first. Our Customer Support is excellent and everyone on the team would be more than happy to help you out with whatever you need.
Think that something is missing from the platform?
Why not share it with our team so we can start working on it? We might even have a neat surprise for you if we’ve already started working on something similar.
If you’re certain that we’re just not a right fit for each other then we won’t stop you from leaving. At the end of the day, you’re free to use whichever platform you desire.