At SMART VALOR we take security very seriously and you can trust that your account and funds are safe with us. That being said, it is important that you take some steps to help us keep your account safe. Here are some of the things you can do to make this task easier.


How can my email address help here?

 

  • We recommend using an email address for your account that isn’t known by other people and has a strong and secure password.

  • Additional security, such as 2FA (2-Factor Authentication), for your email, would help keep your account secure.

  • Changing the password of the email you use for your Smart Valor account regularly.

 

What is Two-Factor Authentication (2FA)?

 

  • Enabling 2FA on your SMART VALOR account helps protect it from fraudulent actors.

  • Even if someone finds out your email and password, if they don’t have access to your phone, they can’t log into your account.

  • Save the Secret recovery key somewhere secure, even if you lose your 2FA access. you can reset it when needed.

 

What would help make my password better?

 

  • Using a long, unique, and strong password makes it harder for someone else to find or guess it.

  • Password manager software can ensure that you never forget your password, as well as help you generate a truly strong password.

  • Changing your password every 2-3 months is a good way to ensure it stays uncompromised.

 

For more information on the security features, we offer you can head over to our Security articles here: Security

Alternatively, you can head over to our Security section to learn more about account security and security awareness tips from our team.

 

Disclaimer: No member of the SMART VALOR team would contact you to request any login credentials. Never communicate your password or 2FA information to anyone. For all questions and concerns about your account and the platform, please first contact our Support channels via the on-platform chat, or by sending an email to support@smartvalor.com